Refindi is a hotel lost and found system for hotels, apartments, theme parks, offices and shopping malls. Left something behind in a hotel? Report the lost item online — no login and no account — and we contact the property, confirm the item has been found, and arrange tracked courier or parcel-locker delivery across Europe and worldwide. Venues use Refindi to keep a compliant lost property register, communicate with guests in their own language, and take lost-and-found calls and emails off the front desk.
Reporting takes a few minutes and needs no account. You describe the item, name the place and the date, and Refindi handles the rest: we contact the property, confirm whether the item was found, and keep you updated. Once it is located, you choose courier or parcel-locker delivery and receive a tracking number — international shipping included.
For venues, Refindi is a ready-made lost and found process: a digital lost property register, staff notifications, guest message templates in 22 languages, and end-to-end shipping handled by Refindi. Your front desk stops fielding calls and emails about forgotten items, while the property keeps documentation that satisfies local lost-property law and GDPR. Setup takes 24 hours and requires no PMS integration.
Submit the report form on refindi.com: describe the item, select the property and the date. You do not need to call reception or create an account — we take over contact with the venue.
Reporting is free. The guest only pays for the chosen delivery method — courier or parcel locker. For venues, pricing starts at a 0 EUR starter plan.
Storage periods depend on the property policy and local lost-property regulations, so it is best to report the loss as soon as you notice it.
Yes. We arrange tracked international delivery, and reports can be submitted in any of 22 languages.
No. Under lost-property regulations Refindi does not handle the transfer of cash — we return the item itself.