The new standard for Lost & Found.

Accommodation

Hotels, apartments, Airbnb, hostels, resorts, campsites. One centralized platform — reduce team workload and deliver a superior guest experience. Choose your venue type to see a tailored solution.

• Less manual work — Fewer calls, emails, and manual coordination. The entire return process runs in the background — saving your team hours every month.
• 1 centralized platform — One dashboard, one standardized workflow for all found items — regardless of the number of locations or shifts.
• Superior guest experience — Guests receive a single link that guides them step-by-step — from verification and shipping options to payment and reviews.

Refindi for Business

One centralized platform — reduce team workload and deliver a superior guest experience. Choose your venue type to see a tailored solution.

• Transport — Trains, buses, trams, subways, planes, airports, taxis.
• Accommodation — Hotels, apartments, Airbnb, hostels, resorts, campsites.
• Events & Attractions — Conferences, concerts, stadiums, trade fairs, theme parks, water parks.
• Public Spaces & Services — Restaurants, retail, malls, cinemas, museums, gyms, spas, government, schools.
• Other — Have a different venue type? Let’s talk.

Why Refindi

Three pillars to turn Lost & Found from an operational burden into a smooth process.

• Less manual work — Fewer calls, emails, and manual coordination. The entire return process runs in the background — saving your team hours every month.
• 1 centralized platform — One dashboard, one standardized workflow for all found items — regardless of the number of locations or shifts.
• Superior guest experience — Guests receive a single link that guides them step-by-step — from verification and shipping options to payment and reviews.

Lost and found system for hotels

Items left behind by guests usually end up in a drawer at the front desk, while the arrangements happen over phone calls, emails and shift notes. It is easy to lose track of who asked about a charger, who was promised a parcel and who was supposed to pack it. Refindi structures that process: your team keeps the lost property register on site, while Refindi takes over the conversation with the guest, the payment for the return and the shipment. Your staff follow one repeatable scenario instead of improvising on every shift.

How a case is handled, step by step

Four stages every left-behind item goes through — from being found to being delivered.

• Logging the found item — A staff member records the item in the venue's register and puts it into storage. The register stays with the venue; the panel features available depend on the plans currently offered.
• Identifying the owner — The guest describes the loss in an online form — no account, no app. The report becomes a case linked to your venue, and the venue confirms whether the item is there.
• Talking to the guest — Reception passes the guest a link to the report form by SMS, email or WhatsApp. Refindi handles the follow-up conversation about the return.
• Arranging the return — The guest picks a delivery method and pays for the return; Refindi prepares the shipping data and books the courier. The venue packs the item and hands it over.

Who is responsible for what

The split follows our terms: the venue keeps possession of the item, Refindi runs the process and the communication, and the guest decides on the return and pays for it.

• Hotel: Receives and stores left-behind items and keeps its own lost property register; Confirms whether a reported item is at the venue; Packs the parcel and hands it to the courier; Applies the separate procedure for documents and items that must go to the authorities
• Refindi: Provides the report form and ready-made messages for staff; Runs the communication with the guest and shares case status; Handles the payment for the return and prepares the shipping data; Books the courier — it does not transport or store items itself
• Guest: Describes the loss and provides the data needed to identify it; Chooses the delivery method and address; Covers the cost of shipping and return handling; Accepts the terms before placing the service order

What it looks like in practice

An example case after the venue is registered, with no integration with your property system. The panel features available depend on the plans currently offered — check the pricing page.

• Housekeeping finds a charger in a room and brings it to reception.
• Reception records the item in the venue register.
• They pass the guest a link to the report form in the chosen channel.
• The guest opens the link, describes the item and chooses a delivery method.
• Refindi runs the case to the end: payment, shipping data and contact with the guest.

How to get started

Onboarding takes three steps and no IT project on your side. The scope, availability and prices of the plans are on the pricing page — that is where the current terms always live.

• Fill in the registration form — venue details and basic settings.
• Name a coordinator who manages settings and the staff list.
• Start sending guests the report link; we take the return from there.

Bring order to lost property at your venue

Register your venue and we will walk you through onboarding. If you have questions about the process or the terms, we will set up a call.

Frequently asked questions

What does the staff have to do when an item is found?

Record the item in the venue register, put it into storage and send the guest a link to the report form. Refindi runs the rest of the conversation about the return.

How does the return to the guest work?

The guest describes the loss, picks a delivery method and pays for the return. Refindi handles the payment, prepares the shipping data and books the courier; the venue packs the parcel and hands it over. Identity documents are not posted back — they go to the competent authorities.

How do we start using the system?

Register the venue through the form and name a coordinator. If you would rather talk first, reach us through the contact page.

Where can we check the costs?

The plans currently offered and their prices are described on the Refindi pricing page, including which of them can be selected today. The guest covers shipping and return handling.