Lost property in Poland.Where to look for a lost item.
In Poland, lost property offices are run by the district authority (starosta) – in large cities, the city hall. An item lost on a train, at an airport or in a public building first goes to the carrier or building manager, and only after 30 days to the district authority.
Choose a place
Where did you lose it?
Every place has its own rules – we show you where to look and who to contact.
On a train
PKP Intercity, POLREGIO and regional railways – contacts for each point
At an airport
Warsaw Chopin, Kraków, Gdańsk and airports across Europe
In a hotel
Refindi contacts the hotel and arranges shipping
On a tram or bus
Contact the city transport operator, e.g. MPK. Unclaimed items later go to the city hall office.
In the street or elsewhere
Ask the lost property office at the city hall or district authority – addresses in 13 cities.
At an event or venue
Concert, museum, restaurant, shop – describe your item and Refindi contacts the venue.
Addresses and contacts
Lost property offices in the largest cities
Phone numbers, addresses and opening hours of the offices run by city halls – checked on their official websites.
| Office | Phone | Opening hours | Online list | |
|---|---|---|---|---|
Lost Property Office, Warsaw City Hall ul. Dzielna 15, 01-029 Warszawa | 22 443 29 6122 443 29 6222 443 29 68 | rzeczyznalezione@ | Mon 8:00–18:00, Tue–Fri 8:00–16:00 | — |
Lost Property Office, Kraków City Hall ul. Wielicka 28A, I piętro, pok. 114, 30-552 Kraków | 12 616 55 55 | brz@ | Mon–Wed and Fri 7:40–15:30, Thu 8:00–15:30 | — |
City Lost Property Office (ZDiUM) Wrocław · ul. Długa 49 (budynek H) | 71 376 08 96 | — | office working days 8:00–14:00 | ZDiUM list of items |
MPK Wrocław (items from trams and buses) Wrocław | 71 308 50 36798 085 431 | — | — | MPK search |
Lost Property Office, Gdańsk City Hall ul. Wyspiańskiego 9A, 80-432 Gdańsk | 58 778 60 39798 122 027 | brz@ | Mon, Tue, Thu 8:00–16:00, Wed 8:00–17:00, Fri 8:00–15:00 | List of items (BIP) |
Lost Property Office, Warsaw City Hall
ul. Dzielna 15, 01-029 Warszawa
Opening hoursMon 8:00–18:00, Tue–Fri 8:00–16:00Lost Property Office, Kraków City Hall
ul. Wielicka 28A, I piętro, pok. 114, 30-552 Kraków
Phone12 616 55 55E-mailbrz@um.krakow.pl Opening hoursMon–Wed and Fri 7:40–15:30, Thu 8:00–15:30City Lost Property Office (ZDiUM)
Wrocław · ul. Długa 49 (budynek H)
Phone71 376 08 96Opening hoursoffice working days 8:00–14:00Online listZDiUM list of itemsLost Property Office, Gdańsk City Hall
ul. Wyspiańskiego 9A, 80-432 Gdańsk
E-mailbrz@gdansk.gda.pl Opening hoursMon, Tue, Thu 8:00–16:00, Wed 8:00–17:00, Fri 8:00–15:00Online listList of items (BIP)
Data checked on 16 October 2026, sources: Lost Property Office, Warsaw City Hall, Lost Property Office, Kraków City Hall, City Lost Property Office (ZDiUM), Lost Property Office, Gdańsk City Hall
Law
The rules in brief
Amended rules of the Polish Lost Property Act apply from 19 May 2026.
Public building managers and carriers hand unclaimed items over to the district authority after 30 days.
Any questions?

