PKP lost property.Where to look for an item lost on a train.
There is no single PKP lost property office: an item lost on a train goes to a point run by the carrier that operated the service – PKP Intercity has 9 points, POLREGIO has offices at its regional branches, and regional railways have their own. Items usually wait there for 30 days and then go to the district authority.
Carrier contacts
Lost property offices of railway carriers
Find the carrier on your ticket – it keeps the items found on its trains.
Collection only where the item is stored. Unclaimed items go to the district authority (starostwo) after 30 days.
| Carrier | Phone | Opening hours | |
|---|---|---|---|
Warszawa | 697 044 651 | PRZ.Warszawa@ | Mon–Fri except public holidays 7:00–15:00 |
Kraków | 12 393 55 16 | PRZ.Krakow@ | Mon–Fri except public holidays 9:00–17:00 |
Gdynia | 786 857 807 | PRZ.Gdynia@ | Mon–Fri except public holidays 7:00–15:00 |
Szczecin | 697 044 415 | PRZ.Szczecin@ | Mon–Fri except public holidays 7:00–15:00 |
Kołobrzeg | 695 321 247 | PRZ.Kolobrzeg@ | Mon–Fri except public holidays 7:00–15:00 |
Bydgoszcz | 697 048 539 | PRZ.Bydgoszcz@ | Mon–Fri except public holidays 7:00–15:00 |
Olsztyn | 601 435 914 | PRZ.Olsztyn@ | Mon–Fri except public holidays 7:00–15:00 |
Wrocław (also covers Poznań) | 786 857 854 | PRZ.Wroclaw@ | Mon–Fri except public holidays 7:00–14:00 |
Przemyśl | 695 322 018 | PRZ.Przemysl@ | daily except public holidays 9:00–17:00 |
Kraków
Phone12 393 55 16E-mailPRZ.Krakow@intercity.pl Opening hoursMon–Fri except public holidays 9:00–17:00Gdynia
Phone786 857 807E-mailPRZ.Gdynia@intercity.pl Opening hoursMon–Fri except public holidays 7:00–15:00Olsztyn
Phone601 435 914E-mailPRZ.Olsztyn@intercity.pl Opening hoursMon–Fri except public holidays 7:00–15:00
Data checked on 16 October 2026, sources: PKP Intercity, POLREGIO, Koleje Mazowieckie, Koleje Dolnośląskie, Koleje Śląskie
Step by step
How to get an item back from a train
- 1Check the carrier on your ticket – it keeps the items found on its trains.
- 2Have the travel date, train number or route, carriage and seat number, and a description of the item ready.
- 3Call or e-mail the carrier's point, or check its online list of found items.
- 4Collect the item in time – carriers usually keep it for 30 days.
Any questions?
Frequently asked questions about items lost on trains
Looking elsewhere?
Other places
At an airport
Warsaw Chopin, Kraków, Gdańsk and airports across Europe
In a hotel
Refindi contacts the hotel and arranges shipping
On a tram or bus
Contact the city transport operator, e.g. MPK. Unclaimed items later go to the city hall office.
In the street or elsewhere
Ask the lost property office at the city hall or district authority – addresses in 13 cities.
At an event or venue
Concert, museum, restaurant, shop – describe your item and Refindi contacts the venue.
All places
Lost property offices at city halls and an overview of every place.
