Where should I look for an item lost on a tram or bus?

With the operator running the line. In Kraków, Łódź, Poznań, Wrocław and Lublin that is MPK, in Gdańsk GAiT, in Bydgoszcz MZK, in Warsaw MZA (buses), Tramwaje Warszawskie and the Warsaw Metro, and in Szczecin and the Katowice area several operators. Contacts are in the table.

I lost something on the Warsaw Metro – what now?

Call the Warsaw Metro on 22 655 42 42 (working days 7:30–15:00) or e-mail info@metro.waw.pl. The Metro keeps items for 30 days and then hands them to the Warsaw City Hall lost property office at ul. Dzielna 15.

Do I have to pay for storage?

Fees are set by the operators – MPK Kraków charges PLN 2 for each day of storage and MPK Poznań a PLN 5 handling fee. Ask about the cost at the point before you collect.

How can I check whether someone has found my item?

Some operators publish lists of found items: MZA and Tramwaje Warszawskie, MPK Wrocław, MPK Lublin, Tramwaje Szczecińskie, SPA Klonowica and Tramwaje Śląskie. With the others you need to call or write – links and phone numbers are in the table.

I lost something on a bus in Białystok – who do I call?

Białystok has no single office. Call the dispatcher of the operator running your line: KPKM 85 745 47 58, KPK 85 742 50 93 or KZK 85 675 26 15.

What if the operator has already handed the item over to the city?

Unclaimed items go to the lost property office at the city hall. Addresses of the offices in 13 cities are on a separate page.

Lost on a tram or bus.Where to look on public transport.

An item lost on a tram, bus or the metro first goes to the operator running the line – in many cities that is MPK, while in Warsaw MZA, Tramwaje Warszawskie and the Metro each have their own office. The operator later hands unclaimed items over to the lost property office at the city hall.

See the points

Report a lost item via Refindi

Operator contacts

Lost property offices of city public transport

Find the city and the operator running the line – it keeps the items found in its vehicles.

Operator	Phone	E-mail	Opening hours	Online list
MZA Warszawa (buses) ul. Włościańska 52 (wejście od ul. Kłodawskiej), 01-710 Warszawa The office only handles items found on MZA buses. Call first; bring photo ID to collect. Unclaimed items go to the district authority (starostwo).	22 568 78 05	zguby@mza.waw.pl	phone Mon–Fri 7:00–17:00, visits Mon–Fri 7:00–14:00	MZA list of items
Tramwaje Warszawskie ul. Siedmiogrodzka 20 (Zajezdnia Wola), wejście po uzgodnieniu telefonicznym	22 534 55 50 22 526 68 84	znalezione@tw.waw.pl	lost a few hours ago: Mon–Fri 6:00–22:00 (22 534 55 50); earlier: Mon–Fri 7:00–15:00 (22 526 68 84)	List of found items
Metro Warszawskie Bring photo ID to collect. The Metro keeps items for 30 days, then hands them to the Warsaw City Hall lost property office.	22 655 42 42	info@metro.waw.pl	working days 7:30–15:00	—

MZA Warszawa (buses)
ul. Włościańska 52 (wejście od ul. Kłodawskiej), 01-710 Warszawa
The office only handles items found on MZA buses. Call first; bring photo ID to collect. Unclaimed items go to the district authority (starostwo).
Phone22 568 78 05
E-mailzguby@mza.waw.pl
Opening hoursphone Mon–Fri 7:00–17:00, visits Mon–Fri 7:00–14:00
Online listMZA list of items
Tramwaje Warszawskie
ul. Siedmiogrodzka 20 (Zajezdnia Wola), wejście po uzgodnieniu telefonicznym
Phone22 534 55 50 22 526 68 84
E-mailznalezione@tw.waw.pl
Opening hourslost a few hours ago: Mon–Fri 6:00–22:00 (22 534 55 50); earlier: Mon–Fri 7:00–15:00 (22 526 68 84)
Online listList of found items
Metro Warszawskie
Bring photo ID to collect. The Metro keeps items for 30 days, then hands them to the Warsaw City Hall lost property office.
Phone22 655 42 42
E-mailinfo@metro.waw.pl
Opening hoursworking days 7:30–15:00

Data checked between 16 and 23 October 2026, sources: MZA Warszawa (buses), Tramwaje Warszawskie, Metro Warszawskie, MPK Kraków, MPK Wrocław (items from trams and buses), MPK-Łódź, MPK Poznań, Gdańskie Autobusy i Tramwaje, Tramwaje Szczecińskie, SPA Klonowica (buses), MPK Lublin, ZTM (GZM Metropolis), Tramwaje Śląskie, MZK Bydgoszcz, BKM Białystok (operator dispatchers)

Step by step

How to get an item back from a tram or bus

1
Note the line number, direction, approximate time and the stop where you got off.
2
If you lost it just now, call straight away – in Poznań and on SPA Klonowica buses in Szczecin, on the day of the loss the item is still with the dispatcher or at the point at the terminus.
3
Over the following days, contact the operator's lost property office – by phone, by e-mail or through its online list.
4
Arrange collection. MZA and the Warsaw Metro release items on presentation of photo ID and hand unclaimed items over to the city hall.

Any questions?

Frequently asked questions about items lost on public transport

Looking elsewhere?

Other places

Don't search alone

Report via Refindi

Describe your item once – Refindi contacts the operator, passes on the line number and the time of your journey and handles the case. Where possible, we arrange a courier return.

Report a lost item via Refindi